Privacy Policy
Website Privacy Policy
Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information as outlined in the National Privacy Principles of the Commonwealth Privacy Act (1988). Accordingly we have a privacy policy which deals with:
The way we collect, use and disclose personal information;
The way we protect the quality and security of such personal information;
The way that access can be granted to personal information held by us;
The manner of dealing with any complaints concerning the correctness of or access to personal information held by us.
Who are we
The Client Success Machine LLC Website Properties, which will hereafter be referred to as the "Client Success Machine LLC Properties", include but are not limited to:
Children's Online Privacy Protection Act
This website and any products and services offered herein are not intended for persons under the age of 13. Client Success Machine does not knowingly collect information from anyone under 13 years of age. Client Success Machine prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Client Success Machine will not knowingly collect personally identifiable information from children under 13. If Client Success Machine learns it has any information or content from anyone under the age of 13, it will delete that information.
The Personal Information We Collect and Use
a. Information Collected by Us
Client Success Machine may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails or free gifts, register for a class or presentation, leave comments, order a service or product, fill out any type of form, access private membership pages, or otherwise contact Client Success Machine via. The information collected may include your name, e-mail, address, phone number, and/or billing information. You are not required to provide any personally identifiable information to merely access or visit this website. Client Success Machine may collect domain information, your numerical IP address, the type of browser you use, which pages you view, and the files you request. We may also use “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits and customize your experience.
If your browser sends a "Do Not Track" signal, only a generic cookie will be placed on your device while the website is accessed. We will ask for your consent to allow us to use cookies. Client Success Machine or its third-party vendors may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. Client Success Machine’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet via Google Analytics, GooglAds, Google Tag Manager, Facebook Pixel, HotJar, AdRoll, Pinterest Pixel, Hyros.
If you are located in the European Economic Area (“EEA”), we are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as controller of that personal information for the purposes of those laws. If you are located in the United Kingdom (“UK”), we are regulated under UK data regulations known as “UK GDPR.”
b. Information Collected from Other Sources
We also obtain names, email addresses, and shipping information from other sources, such as HighLevel, Teachable, ConvertKit, Google Forms, Typeform, HelloSign, FirstPromoter, Shopify, and Spreadshirt.
c. How We Use Your Personal Information
Client Success Machine respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent. We do, however, share your name and delivery address details with our third-party suppliers, credit card processors or shipping companies Teachable, Stripe, Client Success Machine. This data sharing enables them to deliver the goods you ordered directly to you. Those third-party recipients are based outside the European Economic Area or the UK — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA, UK below. Client Success Machine may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations. If you give Client Success Machine your permission, it may also use personal identification information for internal or external marketing and promotional purposes. On occasion, Client Success Machine may collect personal identification information from you in connection with optional contests, special offers or promotions. Client Success Machine will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion. We reserve the right to transfer personal information in the event that we merge with or are acquired by a third party. We also may disclose your personal information for any other purpose permitted by law or to which you consent. We will not share your personal information with any other third party.
d. Who We Share Your Personal Information With
Client Success Machine collects such information in order to send e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.
We do not require you to provide any personal data in order to access the public areas of our website. We will inform you when we collect it whether you are required to provide the information to us.
We will hold all non-client personal data until you let us know you would like for us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time. We will hold all client and customer personal data in our files for six years
Client Success Machine collects and uses your personal information to send e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions and improve website performance and customer service..
Use and Transfer of Your Information Out of the EEA, UK
This website is operated in the United States and third parties with whom we might share your personal information as explained above are also located in the United States. If you are located in the EEA, the UK, or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer. These countries do not have the same data protection laws as the EEA or UK. While the European Commission has not given a formal decision that the United States provides an adequate level of data protection similar to those which apply in the EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
Your Rights
If you want to unsubscribe from receiving e-mails from Client Success Machine, you may do so at any time. Each e-mail from Client Success Machine includes instructions for unsubscribing from these e-mail communications. If you are covered by the General Data Protection Regulation, or other relevant privacy regulations, you have a number of important rights free of charge. In summary, those include rights to:
• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances.
You may also have the right to claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, visit
https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; or
https://www.priv.gc.ca/en
If you would like to exercise any of those rights, please:
• Email, call, or write to us
• Provide us enough information to identify you (e.g.first and last name, email)
• Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
• Provide us with the information to which your request relates
Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and may be subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so. It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us. Please note that any comments or information that you post on the website, including the Client Success Machine membership sites and social media pages or groups, become public and third parties may use your information. Client Success Machine is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.
Links to Other Sites
You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Client Success Machine is not responsible for or liable for any content on or actions taken by such third-party websites.
How To Complain
We hope that we can resolve any question or concern you raise about our use of your information. If you are covered by the General Data Protection Regulation or UK GDPR, you may lodge a complaint with a supervisory authority, in particular in the UK or European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
Changes To This Privacy Notice
This policy is effective as of September 1, 2022. We may change, modify or update this Privacy Policy at any time and will notify you of any fundamental changes by email or postal mail. Otherwise, we will reflect any such modifications to this Privacy Policy on our website. We suggest that you periodically consult this Privacy Policy. Your continued use of our website after any such changes constitutes your acceptance of this Privacy Policy, as revised.
How To Contact Us
If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Client Success Machine Support at
or via post office at 4231 Balboa Avenue #1160, San Diego, California 92117.
Do You Need Extra Help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).
Policy last updated: 7/25/2023
